世界银行-GovTech成熟度指数，2022年更新-西非和中非地区简报（英）-2023-26页_7mb

报告摘要

GovTech Maturity Index: West and Central Africa 2022 Update Summary

Overview

The 2022 GovTech Maturity Index (GTMI) update for West and Central Africa (AFW) shows an improvement from 0.305 in 2020 to 0.340 in 2022. Countries are categorized into four groups based on GTMI scores: A (Very High), B (High), C (Medium), and D (Low), with six nations in Groups A or B—an increase from two in Group B in 2020. Despite progress in core government systems and digital infrastructure, significant opportunities for improvement exist across all four focus areas.

Key Findings

GTMI Categories: AFW has the lowest number of high/mid-category countries globally (6 out of 22). The regional average score improved but remains lower than the African or global averages, widening the digital divide.
Focus Area Strengths and Weaknesses:
- Core Government Systems: Leaders like Cabo Verde showed advancements in treasury single account operations, tax management, and shared platforms; progress is limited to a few countries.
- Public Service Delivery: Benin and Cabo Verde lead, but utilization of online service portals remains low due to connectivity and adoption challenges.
- Digital Citizen Engagement: Scores are the lowest globally, with 80%+ economies lacking platforms for citizen feedback and engagement.
- GovTech Enablers: Many economies lack critical enablers such as digital transformation strategies, data protection laws, and whole-of-government approaches.
Country Progress: Nine economies advanced in GTMI groups since 2020 (e.g., Cabo Verde, Benin, Burkina Faso, Ghana, Nigeria, Togo), but 73% have medium-to-low focus overall, with fragile and conflict-affected countries prioritizing core systems over broader digital transformation.

Recommendations and Future Directions

Prioritize interoperability, digital public infrastructure, and whole-of-government approaches.
Enhance digital skills, data governance, and connectivity to address gaps in service delivery and citizen engagement.
Leverage existing World Bank investments in digital projects and align with national strategies to avoid duplication.