2024-11-24-Capgemini-_世界云报告——2025年金融服务_通过您的云之旅推动收入增长（英）_40页_1mb

Summary of World Cloud Report - Financial Services 2025

Introduction

The report outlines cloud transformation in financial services (FS) as pivotal for operational efficiency, innovation, and top-line growth. Capgemini emphasizes a cloud-first approach to address evolving challenges and leverage opportunities for business outcomes.

Key Findings

Key challenges include data security, regulatory compliance, legacy systems, cloud transition complexities, and suboptimal cost management. Financial services face rising cyber threats and struggle with inefficient cloud use, such as lift-and-shift migrations, in 75% of cases. Innovators demonstrate 60% improved customer experience and 32% growth in top-line initiatives.

Strategic Recommendations

• Embrace cloud nativity and AI, particularly Gen AI, to drive efficiency and scalability.
• Foster a culture of innovation by investing in talent, training, and collaborative ecosystems.
• Partner with technology providers for enhanced data insights, regulatory adherence, and accelerated product development.
• Leverage cloud for customer-centric CX, using tools like CRM, omnichannel engagement, and predictive analytics to personalize offerings.

Benefits of Adoption

Cloud enables operational resilience, cost optimization, data monetization, and faster innovation. Leaders report 35% product speed improvements and enhanced sustainability through reduced hardware use and ESG-aligned initiatives.

Conclusion

Cloud transformation is an ongoing journey requiring a clear roadmap, integration of advanced technologies, and a customer-focused mindset to achieve sustainable competitive advantage and business growth.

Endnotes: Capgemini Research Institute, 2024. (Footnotes from Endnotes section omitted).