2012-08-01-皮尤-Mobile_Phone_Problems_9页_871kb

Mobile Phone Problems Summary (August 2, 2012)

Introduction

The report from Pew Research Center's Internet & American Life Project (April 2012 survey) examines common mobile phone issues among American adults, such as dropped calls, unsolicited marketing calls, spam texts, and slow download speeds.

Key Findings

• Cell Phone Ownership: 88% of American adults own a cell phone.
• Dropped Calls: 72% of cell owners experience dropped calls occasionally, with 32% facing this issue at least a few times weekly.
• Unwanted Marketing Calls: 68% receive unsolicited sales or marketing calls, and 25% face this monthly or more.
• Unwanted Texts: Among texters (79% of cell owners), 69% report receiving spam or unwanted texts, with 25% affected weekly.
• Slow Download Speeds: 55% of cell owners use their phones for internet, email, or apps; among them, 77% experience slow download speeds, with 46% facing this weekly.
• Smartphone Users: They report higher issue rates weekly compared to other cell phone users.
• Ethnicity Differences: Non-white users encounter all problems more frequently than white users.

Additional Notes

The survey used a large sample size with specified margins of error. Legal restrictions apply to unsolicited calls and texts under certain conditions.