2025全球技术报告之科技行业洞察：引领创新树立典范_11页_745kb

KPMG Global Tech Report 2024: Technology Insights Summary

Core Content

The KPMG Global Tech Report 2024 highlights the evolving role of the technology sector in driving digital transformation, emphasizing its dual responsibility to innovate and lead by example. The report is based on a survey of 2,450 executives from 26 countries, including 490 tech sector leaders.

Main Points

• Digital Transformation and Profitability: The tech sector is increasingly focused on profitability through digital transformation. Over 70% of tech executives report that their investments in technologies such as AI, data and analytics, XaaS, cyber security, and modern delivery have positively impacted their organization's profitability in the past 24 months. This marks a significant increase from 2023.

• ESG as a Strategic Focus: Environmental, Social, and Governance (ESG) goals are a key driver for tech sector digital investments. About 73% of tech executives say their investments directly target ESG sustainability and social responsibility goals, which is above the cross-sector average. The sector is also showing increased confidence in achieving net-zero goals by 2030, with 46% of tech and telecommunications CEOs now confident, up from 36% in 2023.

• AI Adoption Strategy: Unlike other sectors, the tech sector is adopting a democratized approach to AI experimentation. While many industries are moving toward centralized AI governance, tech firms aim to maintain a collaborative and inclusive environment for AI use. This approach is supported by the development of AI governance policies and a focus on systemic implementation across functions.

• Strategic Investment and Governance: Tech firms are prioritizing strategic investment in key transformation areas, balancing innovation with cost control. The report emphasizes the need for a systemic approach to AI implementation, involving cross-functional collaboration, upskilling, and risk identification. Early appointment of a Chief Artificial Intelligence Officer (CAIO) is recommended to shape transformation effectively.

Key Recommendations

• Prioritize Trust and Security: Integrate cyber security experts from the outset of projects to build trust, protect brand reputation, and minimize the risk of data breaches.

• Leverage ESG as a Competitive Advantage: Embed ESG strategies into business processes to address environmental and social risks while capitalizing on commercial opportunities. This includes improving internal processes and developing solutions for other sectors.

• Ensure Clear AI Value Communication: Align AI initiatives with business objectives and ensure all departments are involved in the implementation process. KPMG identifies five key areas for AI focus: delivering value, unlocking capabilities, building trust, scaling with confidence, and architecting transformation.

Case Study: Sierra Wireless

Sierra Wireless, a global IoT solutions provider, faced a ransomware attack in 2021 that disrupted its operations. The company worked closely with KPMG's cyber response specialists in Canada and the UK to resolve the issue and recover manufacturing operations within days. This collaboration helped enhance Sierra Wireless' IT operations and cyber-security program, reinforcing customer trust in its IoT solutions.

How KPMG Can Help

• Transformation Journey: KPMG offers support through the Transformation Journey, helping clients navigate complex changes with advanced technology, deep experience, and operational excellence on a subscription basis.

• ESG Integration: KPMG provides holistic and practical services to help organizations integrate ESG into their operations, ensuring trust, risk mitigation, and sustainable innovation.

• AI Implementation: KPMG's Trusted AI Framework supports the design, development, and deployment of AI solutions in a responsible and ethical manner, helping clients accelerate value with confidence.

Methodology

The report is based on a survey of 490 technology leaders from various roles (e.g., CIOs, CTOs, CISOs) across 20+ countries. The sample includes organizations with annual revenues over $100 million, representing a diverse range of tech industries.

Authors

• Mark Gibson: Global Head of Technology, Media & Telecommunications at KPMG International and US Line of Business Leader. He has extensive experience in the tech sector and emphasizes the importance of ESG and AI governance.

• Anna Scally: Partner and TMT Sector Leader in EMEA at KPMG Ireland, with a focus on tax and innovation.

• Atul Gupta: Partner and Head of Digital Trust and Cyber at KPMG in India, with over 25 years of experience in cyber and digital trust.

Contacts

• Mark Gibson: mgibson@kpmg.com
• Joe Cassidy: joe.cassidy@kpmg.co.uk
• Daniel Chan: daniel.chan@kpmg.com
• Simon Dubois: sdubois@kpmg.com.au
• Atul Gupta: atulgupta@kpmg.com
• Richard Hanley: rhanley@kpmg.com
• Katja Modder: katjamodder@kpmg.com
• Anuj Madan: amadan@kpmg.ca
• Anna Scally: anna.scally@kpmg.ie
• Diogo Sousa: sousa@kpmg.com

Conclusion

The tech sector is at the forefront of digital transformation, with a strong emphasis on profitability, ESG integration, and a democratized AI approach. KPMG's report underscores the need for strategic, responsible, and inclusive innovation to navigate the challenges of the evolving tech landscape and maintain leadership in the industry.