2026年移动货币行业现状报告_84页_8mb

Summary of the State of the Industry Report on Mobile Money 2026

Core Content

The State of the Industry Report on Mobile Money 2026 provides an in-depth analysis of the growth and evolution of the mobile money sector in 2025. It highlights the increasing adoption, diversification of use cases, and the role of mobile money in financial inclusion and socioeconomic development.

Main Points

• Adoption and Usage Surge:
  Mobile money adoption reached record levels in 2025, with 2.3 billion registered accounts, an increase of 13% from the previous year. 593 million active 30-day accounts were recorded, representing a 15% increase, and the global monthly activity rate hit 25.7%, the highest since 2021.

• Transaction Value Growth:
  The industry processed over $2.1 trillion in transactions, marking a 23% year-on-year increase. Peer-to-peer (P2P) transfers accounted for 42% of total transaction values, while cash-based and ecosystem transactions made up 37% and 21%, respectively.

• Agent Activity and Impact:
  There were 30 million registered mobile money agents in 2025, with 11 million active monthly. Agents cashed in $430 billion, a 20% increase from 2024. The number of active accounts per agent decreased, allowing agents to focus more on individual customer service.

• Diversification of Use Cases:
  Merchant payments became the fastest-growing use case, rising 42% to $155 billion, surpassing bulk disbursements as the highest-value transaction. Interoperable flows, such as bank-to-mobile and mobile-to-bank transfers, also expanded, with values of $167 billion and $163 billion, respectively.

• Adjacent Financial Services:
  Providers are increasingly offering services beyond basic money transfers, such as credit, savings, and insurance. 80% of surveyed providers reported profitability in 2025, with ARPU rising to $1.75 due to diversified revenue streams.

• Policy and Regulatory Trends:
  Regulatory environments have generally supported the mobile money industry, with improvements in interoperability, KYC, and consumer protection. However, cross-border data transfer rules, transaction taxes, and fraud remain key challenges. The gender gap in mobile money usage persists in most countries, indicating a need for targeted initiatives.

• Global and Regional Growth:
  Mobile money services expanded globally, with Sub-Saharan Africa being the primary driver of growth. The Global Prevalence Index for mobile money showed improvement, with 42 countries classified as having a low or very low index in 2025, down from 50 in 2024.

• Socioeconomic Impact:
  Mobile money is playing a crucial role in humanitarian response, PAYG services, and climate finance. Its integration with digital literacy and safeguards is essential for maximizing its positive impact.

Key Information

• Global Adoption:

  • 2.3 billion registered mobile money accounts in 2025
  • 593 million active 30-day accounts
  • 25.7% global monthly activity rate
  • 155 billion in merchant payments
  • 430 billion in agent cash-ins

• Regulatory Developments:

  • Improvements in KYC, interoperability, and consumer protection
  • Challenges from transaction taxes and cross-border data rules
  • Policy changes in several countries, including the removal of Mali from the FATF grey list and the introduction of new taxes in Senegal

• Financial Services Expansion:

  • Credit remains widely offered, often as nano-loans
  • Savings and insurance grew faster than credit in 2025
  • 80% of providers were profitable in 2025

• Future Priorities:

  • Advancing interoperability and cross-border harmonisation
  • Engaging in digital public infrastructure
  • Strengthening consumer protection and fraud controls
  • Accelerating women's financial inclusion and health outcomes

Conclusion

The mobile money industry has reached new levels of maturity and scale in 2025, with significant growth in both adoption and transaction value. While the market continues to expand, it also faces new regulatory and operational challenges. The report underscores the importance of continued innovation, policy support, and efforts to close the gender gap in order to sustain and enhance the impact of mobile money on financial inclusion and socioeconomic development.