Capgemini-用身临其境的技术改变工作空间体验（英）-2023-14页_754kb

Transforming Workspace with Immersive Technologies

Background

• Businesses face challenges in employee engagement and workplace satisfaction.
• A survey found a disconnect between employee and employer perceptions of workplace happiness and tool availability (28% vs 92%).

Key Challenges

• Remote/hybrid work environments make connection and engagement difficult.
• Traditional tools cannot meet the expectations of modern, tech-savvy employees.

Solutions: Immersive Technologies

• Technologies include VR, AR, haptics, and mult感官 interfaces.
• These tools enhance engagement by creating interactive, personalized experiences.
• Capgemini uses Microsoft Viva to simplify employee tools through integrated platforms.

Use Cases

Recruitment and Onboarding:

• Virtual offices and metaverse recruitment events improve engagement
• Example: Increased talent pool and better employer branding.

Daily Work & Productivity:

• XR for better collaboration, data visualization, and remote assistance.
• Example: AR app for construction engineers to visualize through walls, reducing errors.

Learning & Development:

• VR training reduces risk while providing hands-on experience.
  • Example: Gas sector client used VR to simulate gas processes.

Safety & Well-being:

• Digital twins and immersive simulations improve workplace safety.
  • Example: Factory monitoring reduced maintenance costs and energy use.

Support & Accessibility:

• Assistive technologies enable employees with disabilities.
  • Example: Tools like live captions and transcription services for inclusivity.

Artificial Intelligence:

• Generative AI automates repetitive tasks, freeing employees for strategic work.
  • Example: Training programs to manage AI integration and worker adaptation.

Market Trends

• Global XR market projected to reach $345.9 billion by 2030 with a 33% CAGR.

Best Practices

• Start with user needs, not “cookie-cutter” solutions.
• Use a consultative approach with testing phases in Living Labs.

Capgemini’s Services

1. Immersive Customer & Employee Experience (CX/EX): Designs multi-sensory, contextually relevant experiences.
2. Industrial Metaverse: Accelerates use of digital twins in manufacturing.
3. Metaverse Experiences: Develops enterprise use cases across industries.

Client Example: Sanofi

• AR interface projects SOPs during lab procedures, improving accuracy and reducing errors.

Conclusion

Immersive technologies address modern workforce challenges, enhance productivity and safety, and support inclusivity and sustainability efforts.

Cited sources and further information available at the end of the report.