2006-11-30-奥纬咨询-Taking_Gas_Operations_Performance_to_the_Next_Level_5页_86kb

Gas LDCs are facing challenges such as volatile gas prices, higher capital expenditures, supply changes from LNG imports, regulatory scrutiny, and investor pressure for profit growth. Historically, they had low margins post-depression but recovered in recent years; however, sustaining this rebound is uncertain. The business is mature with low growth, requiring new ways to increase revenue and reduce costs while balancing customer satisfaction. Top performers maintain low costs but may compromise service, leading to trade-offs. Opportunities for improvement include benchmarking unit costs and implementing targeted initiatives like reducing uncollectibles and O&M expenses. Oliver Wyman recommends that managers focus on identifying performance gaps, ensuring sustainable progress, and adapting to industry consolidation.

Key questions for managers: Where to find best improvement opportunities? Are they on track to reach the next performance level? Is the improvement sustainable?