2023-08-30-莱坊-Build_to_Rent_Resident_Experience_Index_2023_36页_5mb

BTR Residen

The UK BTR market is growing rapidly, with institutional capital accelerating its development. Key growth factors include addressing undersupply and delivering high-quality rentals.

BTR Resident Experience

A new index measures residential quality and satisfaction in BTR schemes. The index evaluates nine categories:

• Quality of scheme
• Affordability
• Accessibility
• Sustainability
• Health & wellbeing
• Resident satisfaction

Key Findings

The BTR sector largely delivers on resident experience, with high resident experience linked to better operational performance. Band A schemes have higher resident experience indices (score ≥70) and report higher resident satisfaction scores (avg. 4.2). Top BTR performing schemes also align with better amenity provision, unit sizes, and design.

Drivers for Success

• Internal factors controllable at development stage: amenity provision, design, energy efficiency, targeted rent levels
• Operational factors: maintenance, resident community building, management quality through events engagement

Data-Driven Insights

• Larger units and high-quality amenities support resident experience.
• Proximity to transport, retail, and green spaces improves accessibility scores.
• Lower energy costs and better environmental impact ratings positively correlate with higher resident experience scores.

Operational Connection

High resident experience scores at Moda Living were associated with strong operational metrics including strong lease-up rates, positive rental growth, and high renewal rates, validating the link between quality resident experience and operational performance.

Understanding these factors is crucial for developers, operators, and investors, guiding decisions from site selection to design and ongoing management.