> **来源：[研报客](https://pc.yanbaoke.cn)** ```markdown # Summary of KPMG Managed Services Outlook 2026: Accelerating AI with Managed Services ## Core Content The KPMG Managed Services Outlook 2026 report, supported by research from IDC, highlights the growing role of managed services in accelerating AI adoption and driving digital transformation across industries. The report emphasizes that AI has become the cornerstone of modern business transformation, and managed services are increasingly viewed as strategic enablers rather than just cost-saving tools. ## Key Findings - **AI as a Catalyst**: AI is now the most-cited consideration in managed services, followed by overall tech expertise and a strategic transformation mindset. The top area of managed services value in the next three years will be AI management, supported by cybersecurity and cloud application optimization. - **Strategic Impact**: Companies are using managed services to achieve more than just cost savings. They are leveraging these services for faster speed to market, innovation acceleration, and transformational outcomes. - **Adoption Trends**: 87% of companies integrate managed services into their digital transformation strategy, and 98% cite AI implementation as a critical capability. Over 90% view managed services as important for agentic AI delivery. - **Investment Focus**: AI management is expected to be the top area of managed services investment in the next two years. Other key areas include cybersecurity, cloud applications management, and SaaS optimization. - **ROI Expectations**: 91% of respondents say managed services have met or exceeded expectations on cost savings and efficiency. Predictable costs and lower upfront investment are also seen as significant ROI drivers. - **Technology Trends**: Managed services are expected to drive technology innovation, including AI-enabled automation, process mining, and predictive analytics. These technologies are critical for enhancing operational intelligence and reducing downtime. - **Trust and Governance**: Trust in managed services providers is essential, especially with AI. Buyers expect transparency, clear toolchains, and strong data governance. The report highlights that trust is not unconditional and that governance and security are key for maintaining it. - **Talent and Expertise**: While access to skilled talent is the lowest-ranked managed services goal, it remains crucial for AI-enabled services. Leading providers offer a mix of data analysts, domain experts, and creative problem-solvers, supported by advisory capabilities. ## Main Goals of Managed Services The top three goals for managed services are: 1. **Cost savings and efficiency** 2. **Access to new technology** 3. **Faster speed to market for new products and services** ## Strategic Importance - **Board-Level Influence**: The board of directors is increasingly involved in managed services decisions, especially in areas like cybersecurity and compliance, which are seen as proxies for organizational reputation and resilience. - **AI and Automation**: AI-powered automation is seen as a critical component of managed services strategies. It is integrated across various functions, including technical support, cybersecurity, and financial crime compliance. - **Hybrid Environments**: Most companies operate in hybrid environments, combining cloud, on-premises, and AI technologies. Providers must balance these to deliver effective, scalable solutions. ## Future Outlook - **Shift in Focus**: Over the next two years, the focus is expected to shift from technology innovation to strategic outcomes and operating model transformation. 65% of respondents anticipate high impact from managed services on these areas. - **Evolving Infrastructure**: The priority for managed services is shifting from IT infrastructure to AI and applications management. This reflects the increasing automation and abstraction of infrastructure. - **Sustained Transformation**: Modern managed services are not just transactional; they are transformational. They enable companies to pivot quickly, reduce risk, and achieve long-term value through strategic collaboration and continuous improvement. ## Conclusion and Recommendations - **Strategic Adoption**: Managed services are becoming a strategic priority for organizations, with 99% considering them a key part of their transformation plans. - **Invest in AI and Cybersecurity**: These are the top areas for managed services investment, indicating a strong need for AI management and secure digital operations. - **Build Trust and Governance**: Organizations must ensure that managed services providers have strong governance frameworks and transparent practices to maintain stakeholder trust. - **Leverage Talent and Expertise**: While talent access is lower on the priority list, it remains a critical factor for the success of AI-enabled services. Providers must invest in skilled professionals to deliver value. - **Adopt Hybrid Models**: As companies operate in hybrid environments, managed services must balance traditional and modern technologies to support both current and future needs. ```