2014-09-09-奥纬咨询-Global_Business_Services_8页_264kb

Organizational Effectiveness: Global Business Services represents the next level of transformation for support functions. Shared Service Centers (SSCs) have evolved into multifunctional Global Business Services (GBS) models to enhance business partnering and address challenges. The transformation involves reducing costs, standardizing services, and improving operational efficiency. Companies that have successfully transitioned did so through a comprehensive plan including CEO sponsorship, talent management, and change leadership. The GBS model facilitates resource optimization, cost-value tradeoffs, and innovation. Challenges involve managing change, cultural shifts, and stakeholder alignment. The journey to GBS is complex and requires tailored transformation strategies supervised by top management. Oliver Wyman highlights the maturity stages of SSCs and GBS, emphasizing the importance of governance, process management, and service quality. The future lies in strategic support for business growth and value creation through GBS, with digitalization and globalization as key drivers.