> **来源：[研报客](https://pc.yanbaoke.cn)** # Summary of "The State of Aviation" 2025 Air Transport IT Insights ## Core Content Overview The 2025 Air Transport IT Insights report highlights the increasing role of technology in aviation, focusing on the evolution of IT investments, the integration of AI, the importance of cybersecurity, the scaling of digital identity, and the alignment of data for fuel efficiency and sustainability. The report underscores that both airlines and airports are shifting their focus from isolated systems to interconnected, data-driven operations. ## Main Insights ### **Airlines** - **IT Spending**: - Airline IT spending reached **\$36Bn** in 2025, representing **3.6% of revenue**. - **72%** of airlines increased IT spending in 2025, with **67%** expecting continued growth in 2026. - IT spending as a share of revenue has remained stable since 2023. - **Operational Focus**: - **Reliability** is now a direct driver of economic performance. - Airlines are investing in **data-driven decision-making**, with **83%** prioritizing it. - **Flight operations systems** are being upgraded by **46%** of airlines. - **AI Adoption**: - **63%** of airlines use AI for core operational decision-making (disruption, aircraft assignment, crew availability). - **75%** use AI for customer service, enabling consistent engagement and communication. - The main barriers to AI scaling are **data integration** and **consistency**, with **49%** citing these as top challenges. - **Digital Identity**: - **64%** of airlines plan to use airline-issued digital identity credentials, up from **32%** in 2024. - Reliance on national or regional schemes has dropped to **20%**, highlighting a move toward **controlled identity models**. - **57%** of airlines identify **airport cooperation** as a key requirement for scaling digital identity. - **49%** cite **data privacy** as a concern, and **42%** highlight **compliance with border authority requirements**. - **Sustainability**: - **83%** of airlines have implemented **fleet renewal programs**. - **67%** are sourcing **Sustainable Aviation Fuel (SAF)** in selected locations. - **65%** have implemented **taxi optimization** to reduce fuel burn. - **40%** use AI for **in-flight optimization** to improve climb, cruise, and descent efficiency. - **IT Roadmap**: - Airlines are progressing through **three phases**: 1. **Strengthening cloud, cybersecurity, and data foundations**. 2. **Proving value with AI use cases** (IROPS, operations, customer service). 3. **Scaling AI across operations, commercial functions, and digital identity**. ### **Airports** - **IT Spending**: - Airport IT spending reached **\$14.8Bn** in 2025, representing **7.3% of revenue**. - **56%** of airports increased IT spending in 2026, with a focus on **data integration** and **operational coordination**. - **Operational Focus**: - Airports can no longer rely on **space** to absorb disruption; **real-time coordination** is now essential. - **Passenger processing systems** are the top IT investment priority for **52%** of airports. - **32%** are strengthening systems that align **stand allocation, gate planning, and turnaround status** across stakeholders. - **AI Adoption**: - **73%** of airports plan to increase AI investment over the next two years. - AI is used in **cybersecurity** (64% of airports), **passenger flow management**, and **aircraft turnaround** (up from 36% in 2024). - **57%** use AI in **customer service** for real-time updates and routine queries. - AI adoption is still lower in **baggage** and **retail** areas due to the complexity of multi-stakeholder coordination. - **Digital Identity**: - **45%** of airports plan to use **airline or airport-issued digital identity credentials**, up from **27%** in 2024. - Reliance on **national or regional schemes** has dropped to **26%**, due to regulatory and geopolitical constraints. - Identity scaling depends on **coordinated ecosystem execution**, **clear consent models**, and **shared governance**. - **Sustainability**: - **75%** of airports have implemented **energy systems** they control directly. - **25%** have implemented **emissions tracking** across multiple partners, indicating a slower adoption in broader coordination. - **Commercial Performance**: - **Passenger insight** is now more important than **retail space** for commercial performance. - **34%** of airports track **passenger movement** to understand dwell time near retail areas. - **30%** use **targeted advertising** based on passenger profiles and timing. - **22%** are consolidating **customer data** into shared platforms. ## Key Challenges - **Data Integration & Consistency**: - A major barrier to AI scaling for both airlines and airports. - **49%** of airlines and **53%** of airports cite this as a key challenge. - Inconsistent data limits **real-time decision-making** and **cybersecurity effectiveness**. - **Cybersecurity**: - Cyber risk spreads across **interconnected systems**, requiring **ecosystem resilience**. - **71%** of airports cite cybersecurity as their top IT focus area. - **64%** use AI in cybersecurity to detect anomalies and reduce response times. - **Operational Coordination**: - Both airlines and airports are moving toward **real-time coordination** and **shared operational data**. - This is essential for **reducing disruptions**, **improving fuel efficiency**, and **enhancing passenger experience**. ## Conclusion The report emphasizes that **performance improvements** in aviation depend on **coordinated data sharing**, **AI integration**, and **ecosystem resilience**. As the industry becomes more connected, the ability to **align data across systems and stakeholders** is critical for **operational efficiency**, **sustainability**, and **commercial success**.